Política de privacidade

Privacy Policy

Last updated: May 25, 2026

Essenza Gold is responsible for this store and website, including all related information, content, features, tools, products, and services, with the purpose of providing you, the customer, with a personalized shopping experience (the “Services”). Essenza Gold is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be associated with you or another person. Personal information does not include data collected anonymously or information that has been de-identified so that it cannot identify or reasonably be associated with you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, bank account information, transaction data, payment methods, receipts, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when communicating with us, such as when contacting customer support.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information regarding your interaction with the Services, such as how and when you access or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies or similar technologies.

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

  • From our partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, customizing, and improving the Services

We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services.

Marketing and advertising

We use your personal information for marketing and promotional purposes, including sending promotional, advertising, and marketing communications by email, text message, or mail, and displaying online advertisements about products or services both on our Services and on other websites, including based on items you have purchased, added to your cart, or other activities carried out on the Services.

Security and fraud prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. For your protection, please do not share your username, password, or other access information with others.

Communications with you

We use your personal information to provide customer service, respond to your requests, deliver effective services, and maintain our business relationship with you.

Legal reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil litigation, potential or actual disputes, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, as outlined in this Privacy Policy. These circumstances may include:

  • With Shopify, manufacturers, and other partners who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to enable personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices and policies. Depending on your location, you may have the right to request that we do not share your information for personalized advertising and marketing activities based on your online activity across different websites and merchants. You may request that your data not be used for these purposes here.

  • When you authorize, request, or consent to our sharing certain information with third parties, for example for product shipping or through the use of social media widgets or login integrations.

  • With our affiliates or other companies within our corporate group.

  • In connection with business transactions such as mergers or bankruptcies, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than your country of residence, in order to provide and improve the Services for you. Additionally, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify itself. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing this personal information, including responding to your requests regarding your rights related to the use of this information for such purposes. To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information here [Insert Shopify Privacy Policy Link].

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and terms and conditions. We do not guarantee and are not responsible for the privacy or security practices of such websites, including the accuracy, completeness, or reliability of the information they provide. Information you share in public or semi-public areas, such as third-party social media platforms, may also be viewed by other users of the Services and/or those third-party platforms without limitation as to its use by us or others. The inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, unless expressly stated on the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect any personal information from minors as defined under applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the information below to request deletion of such data. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Although we implement reasonable security measures to protect your personal information, no system is completely secure. Therefore, we cannot guarantee “absolute security.” Additionally, information transmitted to us may not be secure while in transit. For this reason, we recommend that you avoid sending sensitive or confidential information through insecure channels.

The length of time we retain your personal information may vary depending on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases Shopify may decline your request as permitted by law.

Right of access/knowledge

You may have the right to request access to the personal information we hold about you.

Right to deletion

You may have the right to request that we delete personal information we hold about you.

Right to correction

You may have the right to request correction of inaccurate personal information we maintain about you.

Right to portability

You may have the right to receive a copy of your personal information and request that it be transferred to a third party under certain circumstances and subject to certain exceptions.

Right to opt out of sale or sharing for targeted advertising

Depending on your location, you may have the right to opt out of the “sale” or “sharing” of your personal information and to object to the use of your information for purposes considered “targeted advertising” under applicable privacy laws. You may request that your data not be used for these purposes here. If you visit our website with the “Global Privacy Control” preference signal enabled in your browser, and depending on your location, we will automatically treat this as a request to opt out for the browser and device used to access the website. If we can associate the device with a Shopify account, we will also apply the request to that account. To learn more about “Global Privacy Control,” visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we currently do not recognize other “Do Not Track” signals that may be sent by your browser or device.

Managing communication preferences

We may send promotional emails to you, and you may opt out at any time by using the unsubscribe option included in those emails. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as notifications about your account or orders.

You may exercise any of these rights directly through the Services where available or by contacting us using the information below. To learn more about how Shopify uses your personal information and the rights you may have, including those related to Shopify’s processing of your data, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. Under applicable laws, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request, we will require proof that the representative has authority to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the contact details below. Depending on your location, you may have the right to appeal our decision by contacting us again through the same channels or to file a complaint directly with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as applicable, unless the transfer is made to a country considered to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by phone or by email at hello@essenzagold.com.